Privacy Policy

CLEOPATRA respects your privacy and is committed to protecting your personal data.

1. Information We Collect
   We may collect personal information such as your name, email address, phone number, billing details, booking details, and any other information you provide when using our website or booking our services.
2. How We Use Your Information
   We use your information to:

• Process bookings and payments
• Provide travel and tourism services
• Communicate with you regarding your booking
• Respond to enquiries
• Improve our website and services
• Comply with legal and regulatory obligations

3. Payment Information
   Online card payments are processed securely by our payment provider. We do not store full card details on our website.
4. Sharing of Information
   We may share necessary information with trusted service providers, travel suppliers, payment processors, or legal authorities where required to provide our services or comply with the law.
5. Data Protection
   We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
6. Your Rights
   You may contact us to request access, correction, or deletion of your personal data, subject to applicable legal requirements.
7. Contact
   For any privacy-related enquiries, please contact us through the contact details provided on our website.

Cookies Policy

This website uses cookies to improve user experience, analyse website traffic, and support website functionality.

1. What Are Cookies
   Cookies are small text files stored on your device when you visit a website.
2. How We Use Cookies
   We may use cookies to:

• Enable website functionality
• Remember user preferences
• Analyse website performance
• Improve our services
• Support secure payment and checkout processes

3. Managing Cookies
   You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.
4. Third-Party Cookies
   Some cookies may be placed by third-party services such as analytics tools, payment providers, or embedded website features.
5. Contact
   For questions about our use of cookies, please contact us through the contact details provided on our website.

Refund Policy

At CLEOPATRA, we aim to provide clear and fair refund procedures for our customers.

1. Refund Eligibility
   Refunds may be available depending on the type of service booked, supplier conditions, cancellation timing, and the applicable booking terms.
2. Cancellation Requests
   Customers must submit cancellation or refund requests in writing using the contact details provided on our website.
3. Non-Refundable Services
   Some services, special offers, confirmed bookings, or third-party travel arrangements may be non-refundable. This will depend on the terms of the relevant service or supplier.
4. Processing Refunds
   Approved refunds will be processed using the original payment method where possible. Refund processing times may vary depending on the payment provider or bank.
5. Administrative Fees
   Refunds may be subject to cancellation fees, supplier fees, or administrative charges where applicable.
6. Contact
   For refund requests or questions, please contact us through the contact details provided on our website.

Checkout / Payment Text

Pay with Card

We accept secure online payments using Visa and MasterCard.

Your payment information is processed securely through our payment provider. CLEOPATRA does not store your full card details.