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Refund and Returns Policy

Refund Policy

Last updated: 9 August 2026

This Refund Policy explains the terms under which refunds may be requested for services booked through CLEOPATRA via our website: https://cleopatragroup-cy.com/

By making a booking or payment through our website, you agree to this Refund Policy.

  1. Company Information

This website is operated by CLEOPATRA, a company registered in Cyprus.

  1. Refund Eligibility

Refunds may be available depending on the type of service booked, the cancellation timing, supplier terms, and the conditions of the selected travel or tour service.

Some services may be non-refundable once confirmed, especially where third-party suppliers, hotels, airlines, transport providers, guides, or tour operators have already confirmed the booking.

  1. Cancellation Requests

Customers who wish to cancel a booking or request a refund must contact us in writing using the contact details provided on our website.

The refund request should include:

  • Customer name
  • Booking reference, if available
  • Date of booking
  • Service booked
  • Reason for cancellation or refund request
  1. Non-Refundable Services

Certain bookings, special offers, promotional packages, confirmed reservations, or third-party travel arrangements may be non-refundable.

Non-refundable conditions may apply where:

  • The service has already been provided
  • The customer fails to attend or use the booked service
  • The cancellation is made after the permitted cancellation period
  • The supplier or service provider applies a non-refundable policy
  • The booking was made under a special or discounted rate
  1. Approved Refunds

If a refund is approved, it will be processed using the original payment method where possible.

Refund processing times may vary depending on the payment provider, card issuer, or bank. CLEOPATRA is not responsible for delays caused by banks or payment processors.

  1. Fees and Charges

Refunds may be subject to cancellation fees, supplier fees, administrative fees, bank charges, or payment processing fees where applicable.

Any applicable fees will be deducted from the refundable amount before the refund is processed.

  1. Changes to Bookings

Requests to change booking dates, services, or customer details are subject to availability and supplier approval. Additional charges may apply depending on the requested change.

  1. Force Majeure

CLEOPATRA TRAVEL & TOURS LTD shall not be liable for delays, cancellations, or refund claims caused by events outside our reasonable control, including but not limited to weather conditions, natural disasters, travel restrictions, government actions, strikes, supplier failures, or other force majeure events.

  1. Contact Us

For refund requests or questions about this Refund Policy, please contact us through the contact details provided on our website.